joins Enghouse Video's portfolio of productsProvide up-to-date products information
- Create automatically enhanced videos about your offers/policy changes/ fast evolving portfolios.
- Capture videos faster with Momindum Maker: Capture videos from PowerPoint & Google Slides, capture video tutorial Screencast, generate automatic subtitles/chapters and video editing.
Handle larger Portfolio with the same number of calls with fewer agents
- Agents find the video passage and the slides needed to respond to the query instantly.
- Videos are efficient to understand a product, One minute video = 1,8M words (Forrester Research).
- Increase Customer Satisfaction by providing single point and wholesome interaction, reduce call forwards to experts, and reduce number of agents by 10-20%.
- Let Agents find easily information they need with video classification; Filter. Sort them out by category, display the latest videos, the most seen, the best rated…
Agents securely access anywhere and anytime to contents
- Momindum manages hosting & streaming (cloud). Secured videos accessible from all devices, complete freedom from location.
- Agents work remote and hybrid. They need to have access to videos anytime and anywhere securely, so they are secured by SSO.
Break the silos & Increase Agents effectivenes
- Set up a WebTV to break the silos, centralize your videos in working agent environment.
- Product videos are accessible live and instantly during calls
- Agents find immediately information needed on all your products.
- Stay in your environment: Integrated in Inbound / Outbound Contact Centers, LMS, CRM
Customer Video Self-Service Portal: Reduce number of calls
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Videos are easily understood compared to Complex text or verbal instructions. Easily enrich FAQ site with video content thanks to a powerful video capture tool.
Click here to learn more about Momindum Maker. - Deploy a self-service video WebTV on your website to make customers knowledgeable on your products & services. You will reduce number of after-sales calls & products returns with pre-sales video.
Have Faster resolution case & Higher Satisfaction
- Reduce call duration and increase customer satisfaction: Complex explanations take time. Pushing videos via email & chat save agents’ time, provide answers to customers quicker. Identify customer issue and easily send videos to customers instead of a long conversation.
- Embed your videos in your emails with one click thanks to a Chrome plug-In. Stay in your working environment
- Ability to individually track customers or prospects views of all videos sent. Support agents know the consultation historic. They know what videos were watched and can provide a different solution. Thus, it will save time for both agents and customer.
- Prioritize the most interested contact for the Outbound: Call the one who watch several videos for several minutes.
Analyze you ROI & improve your Business Outcomes
- Analyze which videos resonate and improve outcomes.
- Improve Agents’ performance and promote upskilling: Analyze what Agents watched, how long, which parts… and invite employees to watch more videos.
- Analyze the level of engagement of your listeners and understand which videos are performing the best.
A ‘’Turnkey’’ package for your agents!
- Momindum Cloud platform to manage and administrate all video assets.
- Momindum Maker: create quickly interactive videos. Capture & Enrich automatically your videos.
- Momindum TV: Centralize & Facilitate access to relevant information with a WebTV and a powerful search engine.
- Hosting and Streaming, secured videos for remote and hybrid work.
- Share video internally or externally (for individual email) with share options and Momindum Chrome Plug-in.